Terrible experience with my 2024 iX 50

[Trump]

Last Friday, I hoped my 2024 iX 50 was fine, but it wasn’t! On Wednesday, a yellow warning popped up on the display, and the steering effort changed. I took it to the dealership, and they cleared the fault, saying everything was fine. Two days later, I tried starting it, and the car wouldn’t turn on, 10 faults showed up. After calling roadside assistance and waiting two hours, the tow truck arrived, but the car started right up. BMW sent me an Uber to the dealer, and I had to miss a meeting. Now, they say the car is fine, but I have no confidence in it and am waiting to hear from BMW about getting a different car. The dealer’s explanation didn’t help, and I’m just hoping this doesn’t happen to anyone else..

 

[DenzeleatsPretzel]

Last Friday, I hoped my 2024 iX 50 was fine, but it wasn’t! On Wednesday, a yellow warning popped up on the display, and the steering effort changed. I took it to the dealership, and they cleared the fault, saying everything was fine. Two days later, I tried starting it, and the car wouldn’t turn on, 10 faults showed up. After calling roadside assistance and waiting two hours, the tow truck arrived, but the car started right up. BMW sent me an Uber to the dealer, and I had to miss a meeting. Now, they say the car is fine, but I have no confidence in it and am waiting to hear from BMW about getting a different car. The dealer’s explanation didn’t help, and I’m just hoping this doesn’t happen to anyone else..

While it's understandable that you're frustrated with the error codes and the dealership's lack of response, keep in mind that modern vehicles, particularly electric ones, are complex systems that can occasionally experience software glitches.

It's possible that you're dealing with a specific problem, such as a computer or steering rack, that others have solved. Maybe seeking assistance from a different dealership with more iX experience would result in a better outcome.

Keep in mind that it is not only about the problem itself, but also how it is addressed. I hope you can find a solution that works for you.

 

[Trump]

Yeah right, modern cars can be complicated, but the lack of clear communication has me worried. I’ll definitely consider reaching out to another dealership for more experienced help.

 

[Dr_Chakwas]

I can’t imagine how frustrating it must be to deal with that level of inconsistency, especially on a new car like the iX 50. It’s especially frustrating when faults like this don’t leave a trace or the dealership just clears them without a proper explanation. It’s great that BMW sent you an Uber, but it doesn’t really solve the underlying issue, right? Hopefully, they dig a bit deeper into what caused the faults instead of just clearing them. If I were you, I’d push for a detailed diagnostic report or even escalate it to BMW corporate if the dealership can’t figure it out.

 

[BrokeMyWallet]

I say this with respect, but I think you might be overreacting a bit. Your car threw some error codes that the dealer couldn't figure out right away, but that sounds more like a dealrship issue than a problem with the car itself. It sounds like you might have a computer or steering rack issue, and other people have gotten those fixed pretty easily. Maybe try to look at it from a diferent angle. These new cars, especially EVs, are basically computers on wheels, and sometimes software glitches happen.

 

[Trump]

I can’t imagine how frustrating it must be to deal with that level of inconsistency, especially on a new car like the iX 50. It’s especially frustrating when faults like this don’t leave a trace or the dealership just clears them without a proper explanation. It’s great that BMW sent you an Uber, but it doesn’t really solve the underlying issue, right? Hopefully, they dig a bit deeper into what caused the faults instead of just clearing them. If I were you, I’d push for a detailed diagnostic report or even escalate it to BMW corporate if the dealership can’t figure it out.

You’re right, clearing faults without explanation doesn’t feel like a solution. I’ll push for a detailed report and escalate if necessary.

 

[Trump]

I say this with respect, but I think you might be overreacting a bit. Your car threw some error codes that the dealer couldn't figure out right away, but that sounds more like a dealrship issue than a problem with the car itself. It sounds like you might have a computer or steering rack issue, and other people have gotten those fixed pretty easily. Maybe try to look at it from a diferent angle. These new cars, especially EVs, are basically computers on wheels, and sometimes software glitches happen.

I appreciate the perspective. I get that it could be a dealership issue, but the lack of clear answers has me concerned. I'll keep an open mind.